Telesystem’s White-Glove Approach to Sales
Our customers are our top priority, and our sales team is typically the first point of contact. We...
Unified Communications and Collaboration services for your business
Unified communications and collaboration (UCC) is the enterprise equivalent of a Swiss Army knife....
What is unified communications technology?
Unified communications (UC) technology is the core of business UC solutions, which combine multiple...
How Hosted VoIP Can be Integrated into the Internet of Things
Few recent tech ideas have been as hyped as the Internet of Things (IoT). It's not hard to see why:...
IT security services - What you need and why you need it
Cybersecurity is too often like a high-stakes game of poker: Even though its participants have...
A guide to network security and protection
Strong network security ensures the safety and integrity of your company's computerized activities....
Benefits of Unified Communications in the Workplace
When an organization implements a unified communications (UC) platform, it brings all of its major...
Upgrading the Retail Experience - The Benefits of a Smart Stores
The retail shopping experience is always changing. Think back to the early 2010s, when paying at...
Multi Channel vs. Omni Channel Contact Center
Customer communications now flow through many channels. The days of simply calling a 1-800 number...
UCaaS at a glance
As their workforces become more mobile and distributed, companies face a big challenge in keeping...
Why is first-call resolution an important metric for your organization?
In a contact center, first-call resolution (FCR) is one of the most revealing performance metrics,...