UCaaS at a glance
As their workforces become more mobile and distributed, companies face a big challenge in keeping...
Why is first-call resolution an important metric for your organization?
In a contact center, first-call resolution (FCR) is one of the most revealing performance metrics,...
What are the best transport options for dedicated internet access?
If you've ever changed the broadband service to your home, you might have come across marketing...
Is Having a Dedicated Internet Connection Right for Your Business?
In the 1990s, the Netscape Navigator web browser – the first such application a lot of consumers...
Choosing the right Unified Communications platform
A unified communications (UC) platform should be your ticket to easier team collaboration, with all...
Don't Underestimate the importance of Small Business Network Security
As an employee or owner of a small or medium-sized business (SMB), it can be easy to think that...
Why Hosted VoIP is Perfect for Mobile and Remote Workers
Mobile and remote work is becoming more common in the U.S. A 2016 Gallup survey of 15,000 employed...
Does your Business Need a Managed Wi-Fi System?
What's your reaction when you can't get good Wi-Fi service in your home? Assuming it's not a...
The Benefits of Unified Communications as a Service
As their workforces become more mobile and distributed, companies face a big challenge in keeping...
5 Reasons to Employ Omni Channel Contact Center Technology
What if there were a single TV channel or app that carried everything you wanted to watch?
Evaluating Options for WAN Infrastructure
When you stream video or browse social media on a personal device, you probably rarely, if ever,...
A straightforward guide to SIP Trunking
What if you could operate a business phone system without any actual phone lines? That might sound...