Channel Veteran Taylor Given Appointed to Reshape the Telesystem Account Management Process

Northwood, OH – April 25, 2023 – Telesystem, a leading provider of nationwide managed technology solutions, has announced the hiring of technology solutions channel veteran Taylor Given as the ‘Manager, Customer Success.’ 

In her role with Telesystem, Given will lead Telesystem's account growth and retention programs, as Telesystem looks to reshape the account management strategy to align with their mission to understand all aspects of how a customer can use technology to grow and thrive in their industry. Given will be tasked with restructuring and improving the Customer Success department's approach to onboarding new customers in an effort to enhance their experience, improve customer satisfaction, and uncover technology enhancements that can accelerate the customer’s business.

“Last year when we rolled out our ‘ITs About Trust’ brand identity, we wanted to make sure all aspects of our business represented that messaging,” said Telesystem’s Chief Revenue Officer Bruce Wirt.  “We need to embody the word ‘trust’ in all aspects of what we do.  Too often in this industry, service providers take the customer relationship for granted; the general playbook is to rely on the agent’s relationship to bring in the account, and then have someone call on them to renew six months before the contract ends.  We can and we will do better than that. We want to build trust throughout the entire customer tenure, giving our customers vertically centric information to improve their technology stack and more importantly, accelerate their business,” added Wirt. 

Given brings more than a decade of management and sales expertise to Telesystem. In previous roles, she has specialized in improving customer experiences and interpreting client demands to identify the most effective solutions for the clients in her care. She also brings in-depth knowledge of best-practice procedures and is well-versed in distribution, customer service, sales, and business development. Her inventive, forward-thinking approach to streamlining processes and the creation of a white glove approach process earned her the award for ‘Top Sales and Business Development in 2022’ from her previous employer, Jenne Cloud.

“I’m very excited to join Telesystem as the Manager of Customer Success,” said Taylor. “My experience in operational efficiencies, sales enablement, and facilitating training is in perfect alignment with the visionary goals of this exceptional leadership team. I’m looking forward to contributing to this organization's success and inspiring my team members to exceed their sales targets, surpassing all expectations.” 

The addition of Given will aim to not only serve Telesytem’s customer base, but also looks to add great value to its partner channel. 

“We talk a lot about taking an inside-out approach to our customers,” said Robert Martin, Director of Business Development at Telesystem.  “It’s very difficult to truly understand the inner workings of the customer’s business and strategic plan when you are bidding on a very specific need to provide the initial service, often through the partner channel.  Through the customer success team led by Taylor, we can immediately get to work after the contract is signed diving deeper into their business processes and strategic roadmap.  This will build strong, lasting relationships with our team members, taking some stress off of our channel partners so they can continue to drive new business.”

Telesystem’s core go-to-market strategy revolves around developing technology solutions for SME organizations that value a trusted layer of expertise, and a managed experience that allows them to focus on their own business rather than vendor management.  It boasts a nationwide 100G network to offer voice, networking, managed security, and cybersecurity coast to coast.  Strategically, new retail business opportunities are mostly driven through the technology brokerage channel.  Telesystem has umbrella agreements with major Technology firms like Scansource, Telarus, TBI, and Appsmart, among others.

Press inquiries for Telesystem should be directed to Morgan Hull – Marketing Generalist: mhull@telesystem.us

 About Telesystem

For over 25 years, Telesystem has been empowering businesses across the country with a range of innovative network, communication and collaboration solutions designed to address the business-specific needs of each customer. Guided by strategic partnerships and a customer-centric mission, these customized solutions are backed with white-glove implementation and 24/7 US-based support.

Telesystem currently delivers enterprise collaboration solutions and networking services to businesses in 45 states, DC and four foreign countries. Their customers include hospitals, universities, local public and private school districts, banks, multi-location retail establishments and regional government offices, to name a few.