When you opt for managed services, you're entrusting some of your most important IT operations to an outside provider. The stakes are high for making an informed choice, but it can be challenging to find an MSP with the right mix of resources and customer service. In other words, a huge MSP might not devote enough attention to your needs, while a smaller one might not have the scalable infrastructure and available personnel to solve your problems.
At Telesystem, we harness the power of world-class data centers on behalf of a customer-centric mission. Our current managed services portfolio – which includes cloud servers, enterprise Wi-Fi, hosted VoIP and security – is built on this combination of infrastructure and service. Accordingly, it can deliver the benefits you might have expected but didn't always get from other MSPs.
The managed services difference: What you gain from working with an MSP
Today's managed services include a wider range of IT solutions than the remote monitoring and server management that were once virtually synonymous with the term. Delivered with care and expertise, these services can transform your business in a variety of ways. Some of the current advantages of taking the managed service route include:
Easier migration of business phone systems
Moving from a legacy PBX to a hosted VoIP deployment is a significant upgrade in terms of scalability, flexibility and cost-effectiveness. However, the transition can be initially challenging, especially if your organization is large and needs to learn a lot of new interfaces and workflows.
This is where having an experienced MSP pays off. Telesystem will assess your existing network for VoIP readiness, work closely with your team on an implementation plan and provide in-depth training on the platform so that you can get off to a running start. It's a much smoother process than going it alone.
Less overhead in managing your network
In an ideal world, your teams could focus primarily on strategic projects like figuring out how to continuously engage customers and keep them happy with personalized service and recommendations. In reality, such efforts often take a back seat to simply getting your IT infrastructure to work like you want it to.
For example, enterprise Wi-Fi comes with many complications that can end up consuming enormous time and effort from your staff:
- Heterogeneous user populations: Do you need different networks for full-time employees (or students, in the case of a university) and site visitors?
- High-density environments: Will you have enough bandwidth to support peak usage times and ensure predictable performance of real-time apps like VoIP and video?
- Security and compliance: Is your WLAN HIPAA-compliant and as secure as possible against common risks such as man-in-the-middle attacks?
Managed Wi-Fi is the easiest solution. The entire implementation is managed from end-to-end, including installation and remote monitoring. Bandwidth allocations can be tweaked to meet a broad spectrum of needs, plus you get detailed insights into usage so that you can fine-tune the setup as patterns evolve. HIPAA compliance is assured in environments such as hospitals, while multiple guest networks can be configured and customized as needed.
More economical server infrastructure
What do you actually get when you sign your organization up for a cloud service? You are essentially buying access to a set of servers. In the case of Software-as-a-Service, that access is to a specific hosted application(s), while with Infrastructure-as-a-Service it's to the underlying metal itself, which you might use for any number of purposes, including supporting a new website or sharing large files across your distributed organization.
No matter the deployment (public, private or hybrid) and service (SaaS, IaaS, etc.) model you select, investing in cloud services sets your organization up for better long-term success compared to on-prem server management. For example, with Telesystem Cloud Servers, you can ensure your data is safely stewarded in secure facilities that have been certified for HIPAA compliance and SOC 2 Type II attestation.
The advantages don't stop there. Thanks to geographic redundancy and hardened design, these servers can withstand common disasters like earthquakes and tornados. They're also highly scalable, freeing you from the cost and complexity of traditional forecasting for how much infrastructure you'll need to procure.
Find an MSP you can trust to fuel your business's growth
An MSP should make your life simpler. You don't have to burden your IT staff with challenging tasks like regularly deploying servers, updating security configurations and managing a sprawling VoIP system if you don't want to. Telesystem is here to help with a diverse portfolio of managed services, from hosted VoIP to colocation servers. Learn more by reaching out to our team today.
