Toledo, OH – January 12, 2022
Telesystem announced today the acquisition of Abacus Group, Inc., a nationwide provider of unified communications and managed IT services headquartered in Boston, MA. Abacus provides service to customers in 30 states. The move represents Telesystem’s ongoing strategy to acquire organizations that have a concentration of multi-location customers that require complex managed solutions falling within the Telesystem product portfolio.
“We look forward to continuing the same premium service that Abacus’ customers have experienced and appreciated over the years, while giving those customers access to a much broader product portfolio,” said Telesystem President and Chief Executive Officer John Martin. “This acquisition is a repeat of successful acquisitions that we’ve done recently and hope to do in the future.”
Aside from gaining access to Telesystem’s product portfolio, Abacus customers will benefit from Telesystem’s industry-leading customer support. Telesystem boasted an aggregate NPS score of 62 in 2021, which ranks among the top service providers in the telecommunications industry. NPS scores range on a scale from -100 to +100, with anything greater than zero considered above average.
“We had quite a few options on the table when it came to selling our company, and the decision came down to finding the right buyer that we knew would care for our customers the same way we do,” said Mary Mulloy, CEO of Abacus Group, Inc. “I’ve been so impressed with the level of care and attention to detail that the Telesystem team has demonstrated, from the top of the organization all the way down. We are excited to work together to open our clients up to their wider product portfolio.”
Telesystem provides service in all areas of the United States, with most organic growth being driven through their national partner channel. Telesystem has relationships with nearly all of the industry’s top brokerage firms, with supporting channel sales team members positioned regionally across the country. Telesystem’s value proposition is centered around delivering intelligent solutions with a managed experience, focusing on mid to enterprise businesses that require customized solutions involving multiple areas of technology.
Press inquiries for Telesystem should be directed to Bruce Wirt – EVP and Chief Business Development Officer: bwirt@telesystem.us
About Telesystem
For over 25 years, Telesystem has been empowering businesses across the country with a range of innovative network, communication and collaboration solutions designed to address the business-specific needs of each customer. Guided by strategic partnerships and a customer-centric mission, these customized solutions are backed with white-glove implementation and 24/7 US-based support.
Telesystem currently delivers enterprise collaboration solutions and networking services to businesses in 45 states, DC and four foreign countries. Their customers include hospitals, universities, local public and private school districts, banks, multi-location retail establishments and regional government offices, to name a few.