With remote and hybrid work environments being the new standard, virtual collaboration is no longer a luxury—it’s a business necessity. According to Gallup, over 80% of U.S. employees are now working remotely or in hybrid roles. Despite this shift, many organizations continue to rely on legacy communication tools designed for occasional use rather than the always-on, fast-paced reality of today’s workforce. As a result, teams are often forced to juggle a growing list of disjointed applications: one for chatting internally, another for meetings, a separate portal for SMS messaging, and yet another for secure file sharing. In fact, the average mid-sized business uses over 112 SaaS apps, many of which overlap in functionality, disrupt workflows, and create shadow IT. The result? A fragmented experience that leaves both employees and customers frustrated, burdens IT departments, and exposes organizations to unnecessary risk.
While employees are struggling to overcome app fatigue, customer expectations are also evolving. Consumers now demand immediate responses to their inquiries along with simple, streamlined, personalized communication. To keep up with these growing demands, the answer doesn’t lie in another bolted-on application or clunky portal. Instead, businesses need an intelligent platform that integrates seamlessly into daily workflows, allows employees to streamline collaboration both internally and externally, and prioritizes security at every touchpoint.
Meet TrustUC with Webex
TrustUC is Telesystem’s next-generation Unified Communications as a Service (UCaaS) application—designed to streamline the way businesses connect, collaborate, and communicate. It allows teams to call, chat, meet, message, share files, whiteboard, and host webinars or events through a seamless, consistent experience on any device, from anywhere. With a focus on security and advanced AI features, TrustUC includes integrated Employee Security Awareness Training, AI-powered meeting features, and cutting-edge Business Messaging functionality for both internal and customer interactions.
Built with the needs of modern businesses in mind, TrustUC elevates productivity and enhances collaboration for every work style. Unlike traditional solutions that rely on a patchwork of third-party tools, TrustUC consolidates communication, collaboration, and security into one unified platform, and simplifies your tech stack—keeping everything your team needs in one place.
Smarter Meetings
Research shows that employees lose up to 30 minutes per meeting just trying to get up to speed, while nearly 70% of meetings end without clear outcomes or action items. Sound familiar? TrustUC bridges this gap by combining enterprise-grade collaboration functionality with enhanced AI-driven meeting features. TrustUC transforms the virtual work experience by allowing teams to effectively connect and collaborate regardless of physical location, language, or communication style.
TrustUC’s AI functionalities elevate every stage of a meeting—from the initial invite to post-call follow-ups. During live meetings, features like automatic transcriptions and live-captioning are available to ensure that participants can follow along in real time, regardless of hearing ability, audio quality, or language barriers. After the meeting, meeting summaries can be generated to highlight the key decisions, tasks, and next steps—eliminating the need for manual notes and preventing miscommunication.
Additional features such as background noise suppression and voice enhancement make meetings less disruptive and more professional. Whether calling from a cubicle in busy office, or trying to work over barking dogs at home, every voice is heard clearly and without distractions—helping maintain focus and credibility in any setting. TrustUC not only connects people—it empowers them to communicate and perform at their best, regardless of location.
SMS & MMS Capabilities
Today's consumers expect more than just fast service—they expect communication that’s simple, personalized, and available on their terms. In fact, 78% of consumers report that they would rather text a business than call or email, highlighting messaging as the preferred channel for customer engagement across various industries. Yet despite this clear shift in preference, many businesses still rely on traditional communication methods that are slow, impersonal, and increasingly ineffective.
Telesystem addresses this evolving demand through our embedded AI-powered Business Messaging solution, included with every TrustUC seat. Unlike standard messaging tools or one-way SMS campaigns, TrustUC offers rich, two-way conversations across the platform your customers already use—without requiring them to download apps or change their communication preferences. Through features such as intelligent automation, smart replies, keyword recognition, and conversational routing, it ensures responses are timely, relevant, and personalized to each interaction. For instance, if a customer texts a retail brand with an inquiry about an order, TrustUC’s AI can automatically guide the conversation, offer real-time updates, or escalate to a live agent if needed. The SMS functionality can also be utilized in other environments such as medical offices, offering private messaging to confirm appointments or escalate patient questions to a provider, all within the same secure thread. These capabilities not only enhance the overall customer experience but also ease the burden on service teams by automating common inquiries and follow-ups.
Beyond customer satisfaction, TrustUC’s messaging capabilities solve a critical challenge in modern business: reach. With 90% of marketing emails ending up in spam folders, causing global businesses to lose over $20 billion annually in missed opportunities, email is becoming a less reliable means of communication. Messaging cuts through that noise—delivering communications that are seen, opened, and acted upon. TrustUC’s Business Messaging functionality empowers teams to provide faster, more meaningful interactions at scale—all through the same secure platform used for voice and collaboration. In this new era of communication, it is all about delivering the right message at the right time on the right channel. With TrustUC, organizations are not just enhancing communication; they are revolutionizing the entire customer experience.
Built-In Security Training
It may come as a surprise, but your team’s biggest security risk isn’t some hoodie-wearing hacker in a basement. It’s Gary clicking on “Free iPads for Everyone!” for the third time this month. In today’s threat landscape, cybersecurity is not just an IT responsibility—it’s a company-wide priority. With 91% of cyberattacks originating from phishing emails and human error cited as the leading cause of security breaches, end-user education has become a non-negotiable component of a strong security posture. Yet, many organizations either lack a formal training program or rely on fragmented, third-party tools that fail to engage users.
Telesystem addresses these risks by embedding our Security Awareness Training (SAT) solution directly into the TrustUC application—making it an integral part of each user’s communication experience. Rather than being treated as an isolated initiative, security education becomes a continuous process woven into day-to-day operations.
With no additional software, logins, or training portals required, employees receive timely, context-aware guidance that educates and empowers them to recognize threats to them or their business, plus 24/7 dark web monitoring. TrustUC transforms every user into an active participant in your organization’s security strategy. This proactive approach not only reduces the risk of costly breaches but also eases the burden on IT and compliance teams—ensuring your workforce stays informed and vigilant without the need for additional tools or oversight.
A Higher Standard for Business Communications
TrustUC is the communications solution built for the way modern businesses operate—and the way modern threats have evolved. TrustUC sets a new standard and eliminates the need to manage a dozen different platforms to accomplish what one should deliver. It decreases the risk of security breaches and minimizes inefficiency, allowing your business to succeed in a smarter, safer manner. By combining security, collaboration, and intelligent messaging into one cohesive experience, TrustUC raises the bar for what a UCaaS platform should be. If your business is ready to replace complexity with clarity, and risk with resilience, it’s time to connect with our team to learn more or request a free demo!